Contact support without signing in
You can start a one-to-one request from app support without signing in. Open /support or /support/new on the web. You can also email official.yshorts@gmail.com.
Requests and replies in your account
Members can submit a support request in the app and review request history and replies there. Choose an available in-app, email or phone reply option when submitting.
Billing and refunds
For your current subscription, charge and payment-method receipt or support route, check the plan page (/profile/plan) after signing in and the relevant checkout or receipt. Refund requests can be sent through THE-Y Billing or official.yshorts@gmail.com. Eligibility and handling depend on the applicable policy and payment method.
Help and announcements
The in-app support area provides announcements and frequently asked questions. This public page gives general guidance and a route to contact support before signing in.